Shiseido and Alibaba to co-create products for Chinese consumers

Japanese cosmetics giant Shiseido on Sunday become the world’s first multinational cosmetic company to open a dedicated office in Hangzhou to work with Alibaba Group and co-create products specifically tailored for Chinese consumers.

The Shiseido and Alibaba office, within walking distance of the Alibaba Xixi headquarters, will house a team of around 20 Shiseido employees by next year. The purpose is to tighten collaboration with Tmall, Alibaba’s B2C marketplace and better position Shiseido in China, said the makeup company’s China region CEO Kentaro Fujiwara.

“China is Shiseido’s biggest and most-important market [outside of Japan]. By combining Alibaba’s strengths in digitisation and consumer engagement with Shiseido’s world-class standards in research and development, we can create products that can precisely capture the appetite of the Chinese consumer,” he said. “I hope this unprecedented collaboration will pave the way for further innovations for the entire [Shiseido] group.”

Shiseido opened an office near Alibaba’s global headquarters in Hangzhou to deepen collaboration with Alibaba Group. The office is expected to house 20 Shiseido employees by 2020.

Shiseido opened an office near Alibaba’s global headquarters in Hangzhou to deepen collaboration with Alibaba Group. 

According to Shiseido, its China business saw the fastest acceleration in 2018 with sales growth of 32.3 per cent year-on-year to RMB 11.6 billion (US$1.73 billion). China accounted for 17.4 per cent of Shiseido’s total net sales last year, making it the profitable country market, following its home market Japan. Shiseido said it expects e-commerce to generate 40 per cent of its China sales by next year.

“Without a doubt, whether it be e-commerce or digital innovation, Alibaba is the leader. Alibaba is one of the most important strategic partners for Shiseido China as well as for the entire group,” said Fujiwara.

Mike Hu, president of Tmall’s fast-moving consumer goods division, said Shiseido’s leadership position in the industry and its quick adaptation to digital transformation is a common value shared by Alibaba.

“Our primary mission is to enable others, and we are always eager to work with the world’s leading companies to help them bring their best products into the China market in the most effective and efficient way. This definitely includes Shiseido, a reputable brand that is synonymous with high standard and high quality,” he added.

“The opening of the Shiseido and Alibaba office represents an important and historical milestone of our long-term collaboration,” Hu said.

One of Shiseido’s cosmetics brands, Za, opened a Tmall flagship store in September 2011. Since then, 12 flagship shops and 15 major brands also launched on the platform. Fujiwara said there is a plan to bring Shiseido’s mother-and-baby product brand into China later this year via Tmall.

Just for China                                  

Together with Alibaba’s dedicated product and market-research arm, the Tmall Innovation Center, Shiseido will launch two China-only products in September under its haircare brand, Aquair. The two products – Mild and Refreshing Shampoo and Essence Oil for Split Ends – will be sold exclusively on Tmall.

“By leveraging TMIC’s expertise in analysing consumer behaviour and preferences, TMIC was able to help Shiseido reduce the concept-to-launch time by several months. Traditionally, for fast-moving consumer goods companies, such a process could take around 18 to 24 months,” said Miya Duan, GM of Tmall Brand Marketing.

An important mission of the new Shiseido office is to forge a closer relationship with Tmall Innovation Center, the dedicated market research arm under Tmall, to create new products tailored to the Chinese market.

An important mission of the new Shiseido office is to forge a closer relationship with Tmall Innovation Center.

Duan explained that TMIC tracks consumer shopping behaviour over a period time instead of basing its conclusion on a one-time snapshot.

“This helps TMIC to have a more-accurate perspective on what consumers like and want. Such insight is crucial for brands as they determine what products to introduce to China and how to position the brand in order to generate the biggest appeal,” she said.

Moreover, the performance of the products online can help brands format their offline strategy, Duan added.

To date, TMIC has collaborated with over 800 brands to provide them with customised services based on the brand’s individual needs and demands, from consumer insights, pricing and packaging to marketing campaign and offline sales.

China’s pursuit of beauty

With nearly 700 million monthly active users, Tmall is the preferred platform for many global cosmetic brands that want to capitalise on China’s fast-rising demand for high-quality beauty products. In 2018, sales of beauty products on Tmall rose more than 60 per cent year-on-year. The uptrend mirrors the growth seen in China, where online sales of cosmetics, skincare and personal-hygiene products increased 46 per cent, 40 per cent and 37 per cent year-on-year, respectively, according to a joint report by Tmall and research house Kantar.

Recognising Tmall’s strength, top brands such as Giorgio Armani Beauty, LVMH-owned Givenchy and YSL Beaute all opened flagship store on Tmall last year. Tom Ford is expected to open one later this year.

* This story first appeared on Alizila, the corporate-news site of Alibaba Group.

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