PCCW Solutions Digital Engagement Summit 2017
20 September 2017 | The Ballroom, 7/F Cordis HK at Langham Place
Markets are constantly and rapidly changing. Digitalization has become a key factor for corporations of all sizes to seize comparative advantages and deliver revolutionary customer experience. How to engage customers digitally and innovatively is the subject of the summit organized by PCCW Solutions.
Experts from Hong Kong and around the region come together to discuss how technologies enable enterprises to improve customer engagement, build new partnerships and drive competitive advantages.
Digital Engagement Summit 2017 is a half day conference bringing together over 150 senior executives and managers from retail, manufacturing and property industries.
2:00pm – 2:30pm
Registration and Showcase
2:30pm – 2:35pm
Welcome and Opening Keynote Mr. Sinko Choy SVP and Head of Client and Market Development PCCW Solutions Ltd.
2:35pm – 2:50pm
Using Customer Journey Mapping to Spark Innovation Mr. Raymond Chan Head of Retail, Manufacturing and Logistics Industry for HK & PRC PCCW Solutions Ltd.
2:50pm – 3:15pm
Harnessing the Rise of Digital Consumers to Stay Ahead
3:15pm – 3:35pm
Coffee Break and Showcase Exhibition
3:35pm – 4:05pm
Keynote 3: PCCW Solutions and Extreme Networks
4:05pm – 4:45pm
4:45pm – 5:00pm
Manufacturing and Logistics Industry for HK & PRC,
PCCW Solutions Ltd.
Ravel Lai is an IT & Digital veteran with over 25 years’ experience in the retail industry including Fashion, FMCG, Food & Beverage and shopping mall. He rejoined Jardine Restaurant Group HK for almost 4 years as Regional IT & Digital Director managing the IT & Digital teams for both Pizza Hut and KFC in HK, Macau, Vietnam and Myanmar.
Ravel drove a lot of IT projects to provide the key digital platforms for e-commerce, Social CRM and digital campaigns. In 2016, Ravel leaded the Pizza Hut team to win several awards such as HK ICT Gold award, Cloud Excellent award, Marketing Excellent awards and his personal China Top CIO award.
Ravel is not only an IT professional but also holds a MBA major in Marketing. Out of his work, he is a die-hard Liverpool football fan and the driver of his 10 years old daughter and the part-time lecturer of HKU SPACE ICB.
Robert Stockdill has more than 20 years experience writing and commentating on retail industry issues across Asia-Pacific and beyond. He oversees content of websites, printed publications and events covering retail industry issues Asia-wide.