Retail Connect: Be inspired. Be a trailblazer.
21 SEPTEMBER 2017 | GRAND HYATT, HONG KONG
Technology has created more informed, connected customers – no longer loyal to a brand, but to an experience across channels. Learn how to connect with this new breed of empowered shoppers at Retail Connect.
Salesforce is bringing together a stellar line-up of online retail industry experts, arming you with everything you need to create unforgettable omnichannel customer experiences and shopper journeys. Hear from commerce innovators, customer trailblazers, industry thought-leaders and Salesforce experts.
Retail Connect will change your perspective. It will help you reimagine the way you engage with shoppers. It will help you blaze a trail of success.
8:30 – 9:30 a.m.
9:30 – 9:40 a.m.
Welcome & Introduction
9:40 – 10:20 a.m.
Jeff Barnett, CEO, Salesforce Commerce Cloud
10:20 – 10:50 a.m.
Customer Keynote – Levi’s
10:50 – 11:10 a.m.
Industry Keynote – Federation of eCommerce HK
11:10 – 11:30 a.m.
Morning Tea in Customer Success Expo
11:30 – 12:10 a.m.
Salesforce for Retail
Lars Rabe, VP Customer Success, Salesforce
12:10 – 12:30 p.m.
Product Roadmap & Demo
Lars Rabe, VP Customer Success, Salesforce & Andrew Robertson, Director Solution Engineering, Salesforce Commerce Cloud
12:30 – 1:30 p.m.
Lunch in Customer Success Expo
1:30 – 2:05 p.m.
Trailblazer Session featuring Braintree & Customer
Trailblazer Session featuring Isobar Commerce & Macy’s
2:05 – 2:40 p.m.
Trailblazer Session featuring
Adyen & Customer
e-Spirit & Urban Decay
UX Design Review – Best Practices from Around the World
2:40 – 3:15 p.m.
Trailblazer Session featuring
Cleargo & Aigle
Tealium & Customer
3:15 – 3:50 p.m.
Supercharging the Future of Retail with Commerce Cloud Einstein
Shopper-First Retailing: Changing Shopping Preferences and the Impact on Retailers
Presented with Alec Goins, Pandora
3:50 – 4:25 p.m.
Insights and trends learned from Commerce Cloud data
Mobile is First. Now what?
4:25 – 5:00 p.m.
Afternoon Tea in Customer Success Expo
5:00 – 5:30 p.m.
Thought Leadership Panel Discussion
5:30 – 5:40 p.m.
Andrew Antal, Director of Marketing APJ, Salesforce Commerce Cloud
5:40 – 6:30 p.m.
Networking Drinks in Customer Success Expo sponsored by Braintree
Jeff has served as our Executive Vice President and COO since January 2013 and as member of our Board of Directors since July 2014. He previously served as Executive Vice President of Field Operations from November 2005 until December 2012. He previously served as Vice President of Sales for EMEA of Siebel Systems, Inc., a CRM software company, from December 2004 until September 2005. Prior to joining Siebel, Jeff served as Managing Director, International Operations of edocs, Inc., a billing, payment, and account management software company, from May 2002 until December 2004, and as Vice President, International Sales and Marketing of edocs from November 1999 until May 2002. Before joining edocs, Jeff held leadership positions at Kenan Systems Corporation, a billing and customer care software company. Jeff currently serves on the board of directors of several private companies. Jeff holds a B.S. in computer information systems from Colorado State University and an M.B.A. from the MIT Sloan School of Management. His extensive sales, operations and industry experience qualifies him to serve on our Board of Directors.
Lars joined Salesforce Commerce Cloud in 2010 and is responsible for the EMEA and APAC Customer Success department that is dedicated to ensure digital commerce growth, customer satisfaction and retention. Prior to this role he built the EMEA Retail Practice organisation to support Salesforce’s customers with tailored advice around platform adoption and how to grow online faster. Prior to joining Salesforce, Lars was founder and Managing Director of the online marketing agency SoQuero, which has been acquired in 2006 by an e-commerce software vendor. Prior Lars established and ran the German subsidiary of the French Interactive Marketing Agency NetBooster for 4 years and has worked as Regional Manager Europe for jobpilot (now Monster.com) during the European start up and going public phase.
James Johnson is Regional Director Customer Success & Retail Practice for Salesforce Commerce Cloud, the leader of enterprise cloud commerce solutions. He works with leading global retailers to navigate and innovate within the complex, consumer-driven world. With over 16 years of online experience, James’s appetite for omnichannel strategy and optimisation to improve the customer experience is unabated.